Privacy Policy

Jaitra Solutions Sdn Bhd ("Jaitra Solutions", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms described here, please discontinue use of our services immediately.

We collect information in the following ways:

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the services you request.
• To send project updates, proposals, or other communications related to an engagement.
• To send our newsletter and marketing communications, where you have opted in to receive them.
• To improve our website, services, and internal processes.
• To comply with applicable legal obligations and protect our legal rights.
• To detect and prevent fraudulent activity or misuse of our services.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Where applicable law requires a legal basis for processing personal data (including under the Malaysian Personal Data Protection Act 2010 and the General Data Protection Regulation), we rely on the following:

• Contractual necessity: Processing required to fulfill a contract with you or to take steps at your request prior to entering a contract.
• Legitimate interests: Processing that is necessary for our legitimate business interests, such as improving our services and preventing fraud, provided those interests are not overridden by your rights.
• Consent: Where you have given explicit consent, such as subscribing to our newsletter. You may withdraw consent at any time.
• Legal obligation: Processing required to comply with applicable law.

We may share your information with the following parties:

• Service providers: Third-party vendors who assist us in operating our website or conducting our business (for example, email delivery services, cloud hosting providers, and analytics platforms). These vendors are contractually obligated to protect your information and may not use it for their own purposes.
• Legal authorities: Government bodies, regulators, or courts when required by law or when necessary to protect our rights.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.

We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by law. When personal data is no longer needed, we delete or anonymize it in a secure manner.

As a general guideline, contact and inquiry data is retained for up to three years from the date of last contact, unless an ongoing business relationship warrants a longer period.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and understand how our site is used. A cookie is a small text file stored on your device.

We use the following types of cookies:

• Strictly necessary cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website so we can improve performance and content.

You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use our website, but some features may be less personalized.

We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS), access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that inaccurate or incomplete data be corrected.
• Deletion: Request deletion of your personal data, subject to certain legal exceptions.
• Objection and restriction: Object to or request restriction of certain types of processing.
• Data portability: Receive your data in a structured, machine-readable format.
• Withdrawal of consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at the details provided in Section 11. We will respond within the timeframe required by applicable law.

Our website may contain links to third-party websites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party sites and encourage you to review their respective privacy policies.

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please reach out to us:

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

Continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.